Privacy Policy | Greentec Auto Canada

Privacy Policy: Greentec Auto Canada

Effective Date: March 16, 2026

Greentec Auto Canada is committed to protecting the privacy and security of the personal information of our customers. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information Collection

We collect personal information necessary to provide our products and services, including:

Contact Information: Name, billing and delivery addresses, email address, and telephone number.
Vehicle Information: VIN, make, model, and diagnostic data related to your hybrid or electric vehicle battery.
Transaction Data: Order history and payment details (processed securely through our third-party payment gateways).

2. Use of Information

Greentec Auto Canada uses your information to:

Process and fulfill your battery orders and service requests.
Coordinate logistics, delivery, and core returns with our shipping partners.
Manage warranty registrations and provide technical support.
Communicate updates regarding your order or account, as well as marketing communications in compliance with Canada’s Anti-Spam Legislation (CASL).

3. Disclosure of Information

We do not sell customer lists to third parties. We may disclose your information to:

Service Providers: Logistics companies and payment processors who assist in our business operations.
Legal Requirements: Where required by law, such as in response to a subpoena or to protect our legal rights.

4. Consent and CASL Compliance

By providing your information, you consent to its collection and use as described above. In accordance with CASL, we will only send commercial electronic messages (CEMs) with your express consent or where an existing business relationship allows for implied consent. You may opt out of marketing communications at any time using the “unsubscribe” link provided in our emails.

5. Data Security and Retention

We implement industry-standard physical, electronic, and procedural safeguards to protect your personal information. Data is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with legal and tax requirements.

6. Access and Accuracy

You have the right to access the personal information we hold about you and request corrections to any inaccuracies. To make a request, or if you have questions regarding our privacy practices, please contact our Privacy Officer.

7. Contact Information

Greentec Auto Canada

Privacy Office

Telephone: (604) 247-4091

Email: jaxx@greentecauto.com

Effective Date: 4/30/2015

This privacy notice discloses the privacy practices for GreenTec Auto Canada. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (800)773-6614 or via email info@greentecauto.com.